Refund policy

Why our policy is different

Unlike a typical online store, eurohouse.bg doesn't hold stock. Every piece is sourced specifically for your order — through custom sourcing or as a curated selection ordered per request — once you've confirmed your offer. Because of this, we're not able to offer a standard return or refund policy the way a stocked-inventory retailer would: once an order is placed and sourcing begins, we're committing the resources to bring that specific piece to you.

Order Confirmation

Please review your offer carefully — including the product, price, and shipping cost — before confirming. Once you accept the offer and proceed to payment, your order is placed and sourcing begins on your behalf.

Cancellations

If you need to cancel, contact us as soon as possible at info@eurohouse.bg. If sourcing hasn't yet begun, we'll do our best to accommodate the cancellation. Once sourcing or shipping is underway, cancellation may no longer be possible, or may only be possible with a partial refund reflecting costs already committed.

Damages and Issues

Please inspect your order as soon as it arrives and contact us immediately at info@eurohouse.bg if an item is defective, damaged in transit, or not what you ordered. We'll evaluate the issue and make it right.

Questions

If you have questions about a specific order before confirming, reach out to us at info@eurohouse.bg — we're happy to clarify anything about sourcing, timelines, or costs beforehand.